Forum: MemoQ support
Topic: Kilgray's subscription scheme for MemoQ Pro is counter productive
Poster: Samuel Murray
Post title: @Pavel
[quote]Pavel Tsvetkov wrote:
– If I chose to renew my subscription, I would have to pay 20% of the list price of MemoQ, not the actual price I paid for MemoQ, when I bought my license. There is a difference of 100 EUR between the two figures, which in my opinion is a substantial difference; [/quote]
I can see how your expectation came about, but I think what Kilgray does is acceptable and actually not unexpected, if you think about it. You bought the first period's subscription at a discount, but I don't think that that necessarily means that all subsequent purchases will also be discounted.
[quote]– If I paid, "the "new" contract would be considered as starting from the older expired original date, and not the date of purchase." [/quote]
This makes perfect sense to me, I'm afraid. The "20%" deal on subscriptions applies only to people who do not interrupt their subscriptions. The same principle often applies to membership of e.g. translator associations and other subscription-based products -- the discount for existing members applies only to members who are currently members, and not to members who used to be members in the past, but then became non-members for a while.
[quote]It makes me wonder... what if the contract is not renewed for two years, will I then pay one year just to find out the year I have just paid for expired one year ago? [/quote]
In such a hypothetical scenario it would indeed be quite odd if they accepted your payment without telling you that you're really paying for a past period and not the current period.
It's more likely in such a scenario that they would either tell you upfront how much you need to pay to get your subscription current again (which, in your example, would be 2x20%), or that they would say that since your subscription has lapsed more than a year ago, you'd have to pay the full price again, as a new customer. This is not greedy.
You have my sympathy for misunderstanding the offer, as I have also misunderstood special offers in the past.
Topic: Kilgray's subscription scheme for MemoQ Pro is counter productive
Poster: Samuel Murray
Post title: @Pavel
[quote]Pavel Tsvetkov wrote:
– If I chose to renew my subscription, I would have to pay 20% of the list price of MemoQ, not the actual price I paid for MemoQ, when I bought my license. There is a difference of 100 EUR between the two figures, which in my opinion is a substantial difference; [/quote]
I can see how your expectation came about, but I think what Kilgray does is acceptable and actually not unexpected, if you think about it. You bought the first period's subscription at a discount, but I don't think that that necessarily means that all subsequent purchases will also be discounted.
[quote]– If I paid, "the "new" contract would be considered as starting from the older expired original date, and not the date of purchase." [/quote]
This makes perfect sense to me, I'm afraid. The "20%" deal on subscriptions applies only to people who do not interrupt their subscriptions. The same principle often applies to membership of e.g. translator associations and other subscription-based products -- the discount for existing members applies only to members who are currently members, and not to members who used to be members in the past, but then became non-members for a while.
[quote]It makes me wonder... what if the contract is not renewed for two years, will I then pay one year just to find out the year I have just paid for expired one year ago? [/quote]
In such a hypothetical scenario it would indeed be quite odd if they accepted your payment without telling you that you're really paying for a past period and not the current period.
It's more likely in such a scenario that they would either tell you upfront how much you need to pay to get your subscription current again (which, in your example, would be 2x20%), or that they would say that since your subscription has lapsed more than a year ago, you'd have to pay the full price again, as a new customer. This is not greedy.
You have my sympathy for misunderstanding the offer, as I have also misunderstood special offers in the past.