Forum: MemoQ support
Topic: Error exporting document in memoQ 2013 R2
Poster: Katalin Sandor
Post title: Can you try memoQ 2014 R2?
I have been struggling with Excel files for weeks (months?) in 2013 R2. Sometimes they failed to import, sometimes export failed. I contacted Support about this issue and they said that that the error was caused by issues between memoQ and Office; I should save the file as xlsx in Excel and import this into memoQ as they have a filter for the new file type and did not need to use Excel in the background. It worked at the time.
Since then, however, the problem became much worse. Now it refuses to import or export Excel files on an apparently random basis. Note that I had old, ribbonless Office until a week ago (as I really dislike the ribbon, this is the reason why I still use memoQ 2013). A week ago I spent a whole night trying to get a set of files out of memoQ, and at the umpteenth attempt, out of desperation, I opened 2014 R2 and it exported in a whizz. So it you have this version on your computer or can upgrade to it, try that route. Don't expect me to explain but it worked for me.
Hope this helps, I really feel for you...
Topic: Error exporting document in memoQ 2013 R2
Poster: Katalin Sandor
Post title: Can you try memoQ 2014 R2?
I have been struggling with Excel files for weeks (months?) in 2013 R2. Sometimes they failed to import, sometimes export failed. I contacted Support about this issue and they said that that the error was caused by issues between memoQ and Office; I should save the file as xlsx in Excel and import this into memoQ as they have a filter for the new file type and did not need to use Excel in the background. It worked at the time.
Since then, however, the problem became much worse. Now it refuses to import or export Excel files on an apparently random basis. Note that I had old, ribbonless Office until a week ago (as I really dislike the ribbon, this is the reason why I still use memoQ 2013). A week ago I spent a whole night trying to get a set of files out of memoQ, and at the umpteenth attempt, out of desperation, I opened 2014 R2 and it exported in a whizz. So it you have this version on your computer or can upgrade to it, try that route. Don't expect me to explain but it worked for me.
Hope this helps, I really feel for you...