Forum: MemoQ support
Topic: Can't get TMs back for MemoQ 4.2
Poster: Tomás Cano Binder, CT
Post title: Upgrade fee
[quote]inkweaver wrote:
I think I know now what not to buy next time I'm tempted to invest a larger amount of money, especially since MemoQ staff seem to be so eager to help. Yes, I know there was only one year of support included, but I would have expected at least a tiny bit of effort to help in this case.[/quote]
While I completely sympathise with your situation, it is also a fact that memoQ is evolving rapidly and that one cannot reasonably expect a software manufacturer to offer free support forever. MemoQ 4.2 was published in the spring of 2010, and was replaced by 4.5 six months later.
I reckon that the yearly maintenance fee, of about 120 euros, is reasonable if you want to enjoy all the benefits (in stability, productivity, etc.) you get with the newer versions of memoQ. Clearly I am more productive today with memoQ 6.2 than I was with 4.2.
I hope you find a solution!
Topic: Can't get TMs back for MemoQ 4.2
Poster: Tomás Cano Binder, CT
Post title: Upgrade fee
[quote]inkweaver wrote:
I think I know now what not to buy next time I'm tempted to invest a larger amount of money, especially since MemoQ staff seem to be so eager to help. Yes, I know there was only one year of support included, but I would have expected at least a tiny bit of effort to help in this case.[/quote]
While I completely sympathise with your situation, it is also a fact that memoQ is evolving rapidly and that one cannot reasonably expect a software manufacturer to offer free support forever. MemoQ 4.2 was published in the spring of 2010, and was replaced by 4.5 six months later.
I reckon that the yearly maintenance fee, of about 120 euros, is reasonable if you want to enjoy all the benefits (in stability, productivity, etc.) you get with the newer versions of memoQ. Clearly I am more productive today with memoQ 6.2 than I was with 4.2.
I hope you find a solution!