How to create a return package when I only translated one out of three files? | Kilgray's support

Forum: MemoQ support
Topic: How to create a return package when I only translated one out of three files?
Poster: Edwige Thomas
Post title: Kilgray's support

[quote]Mario Chávez wrote:

Hi, Edwige,

I hope tech support finds a solution for you pretty soon. When I had need of Kilgray's tech support (the company had paid for it), technicians were very responsive and reasonably fast.

Cheers!

Mario Chávez

[quote]Edwige Thomas wrote:

Hello Mario,

Thank you very much for your answer.

Yes, they have been resolved. Everything seems to be in order with the translation memories. I didn't work with an online project - it was offline, as usual. My client meant the other translators didn't have any issue creating a return package.

I am actually in contact with Kilgray's tech support. They are still figuring out what went wrong and asked me about the languages assigned to me on this project. 3 languages have been assigned to me, whereas I had to translate into only one of them, obviously. [/quote] [/quote]

Hi Mario,

Thank you very much for your support. I agree they are responsive, but considering the price I paid for their software, that's pretty normal. Apart from that, they are still figuring out where the issue is and offered a live session using TeamViewer after many emails...