Forum: MemoQ support
Topic: I need volunteers to help test a bug so that Kilgray can fix it
Poster: BNN Medical Tr.
Hello,
I recently switched to using a master term base hosted in the Language Terminal, so that my partner and I can add terms to a shared online TB that instantly updates the terms to the other person (making it an alternative to paying for memoQ server), rather than having to share local TBs back and forth to keep things up-to-date. However, since then, every confirm I make to a segment now freezes memoQ for about 1 second. This corresponds to a loss of about 16 minutes of my time every 1000 confirmed segments. If I add a second LT TB, the delay increases to an unacceptable 3 seconds. The same thing happens on my partner's computer.
Since we are located in Brazil, far away from Europe, I'm thinking this issue is caused by network latency between us and Kilgray's Language Terminal server (presumably located in Hungary). If people located in Europe don't get this delay, but people from other continents do, this hypothesis would be confirmed. Would you guys help me test this?
The testing process should take around 3 minutes. Here are the instructions:
1- Create two TBs in the following Language Terminal page: [url removed] You must create a LT account if you don't have one.
[img] [url removed] [/img]
2- Add some terms to it by exporting one of your existing TBs to a (.csv) file from within memoQ and importing it to the Language Terminal TBs you just created.
[img] [url removed] [/img]
3- Open memoQ's termbase screen within a project and select Language Terminal in the bar where it normally says "My Computer" in the top-right. Change it to Language Terminal (you may have to click "manage logins" and log in with your LT login info, I'm not sure). Then click the little checkmark icon beside that box. The two online TB should appear in yellow in the list. Select both. Make sure one of them is set as the target for new terms (name will be in bold).
[img] [url removed] [/img]
4- Open a document and confirm some segments with Ctrl + Enter, [b]one at a time[/b]. It shouldn't matter if they have already been confirmed. Observe how long is the delay you get, if any.
5- Report duration of delay and your country here. This will help Kilgray diagnose the issue.
[b]Many[/b] thanks!
Eric
[Edited at 2017-11-15 19:43 GMT]
Topic: I need volunteers to help test a bug so that Kilgray can fix it
Poster: BNN Medical Tr.
Hello,
I recently switched to using a master term base hosted in the Language Terminal, so that my partner and I can add terms to a shared online TB that instantly updates the terms to the other person (making it an alternative to paying for memoQ server), rather than having to share local TBs back and forth to keep things up-to-date. However, since then, every confirm I make to a segment now freezes memoQ for about 1 second. This corresponds to a loss of about 16 minutes of my time every 1000 confirmed segments. If I add a second LT TB, the delay increases to an unacceptable 3 seconds. The same thing happens on my partner's computer.
Since we are located in Brazil, far away from Europe, I'm thinking this issue is caused by network latency between us and Kilgray's Language Terminal server (presumably located in Hungary). If people located in Europe don't get this delay, but people from other continents do, this hypothesis would be confirmed. Would you guys help me test this?
The testing process should take around 3 minutes. Here are the instructions:
1- Create two TBs in the following Language Terminal page: [url removed] You must create a LT account if you don't have one.
[img] [url removed] [/img]
2- Add some terms to it by exporting one of your existing TBs to a (.csv) file from within memoQ and importing it to the Language Terminal TBs you just created.
[img] [url removed] [/img]
3- Open memoQ's termbase screen within a project and select Language Terminal in the bar where it normally says "My Computer" in the top-right. Change it to Language Terminal (you may have to click "manage logins" and log in with your LT login info, I'm not sure). Then click the little checkmark icon beside that box. The two online TB should appear in yellow in the list. Select both. Make sure one of them is set as the target for new terms (name will be in bold).
[img] [url removed] [/img]
4- Open a document and confirm some segments with Ctrl + Enter, [b]one at a time[/b]. It shouldn't matter if they have already been confirmed. Observe how long is the delay you get, if any.
5- Report duration of delay and your country here. This will help Kilgray diagnose the issue.
[b]Many[/b] thanks!
Eric
[Edited at 2017-11-15 19:43 GMT]